Google Cloud Customer Experience Research
Foundational AI & Machine Learning Research with High Value Contacts
Our team worked with the UX research team at Google Cloud to design, recruit, interview, analyze and report on research findings that provided foundational insight into the artificial intelligence and machine learning space. We built a custom recruiting list and interviewed numerous senior data scientists, CTOs and decision makers from a range of enterprise-level organizations. Google Cloud used our research report to disseminate findings and insights to aid their product design and marketing teams in developing and communicating the value of their AI/ML products.
“Thanks to their broad inventory of contacts with many organizations, they were able to recruit a difficult set of participants/professionals for our interview/study. This was not an easy task and they worked hard to obtain the right set of participants for our research.” - Lead UX Researcher, Google Cloud
The Client
Google Cloud is a leading cloud platform for artificial intelligence and machine learning tools that helps companies run a range of cloud computing applications including speech recognition, translation, image processing, business intelligence and data analysis.
The Challenge
Google Cloud approached Curvejumping to design and implement critical foundational research on artificial intelligence & machine learning with hard to reach data scientists and decision makers at enterprise level companies working in financial services, healthcare, media and more.
The Solution
Curvejumping recruited a custom list of research participants and designed the research approach, interviewed, analyzed and summarized findings in a widely shared report. The report was disseminated throughout Google Cloud and used to align teams around future AI/ML product and marketing needs and opportunities to improve the customer experience.
The Outcome: In the Client’s Words
“Working with Curvejumping has been a wonderful experience for our User Research team at Google Cloud. Thanks to their broad inventory of contacts with many organizations, they were able to recruit a difficult set of participants/professionals for our interview/study. This was not an easy task and they worked hard to obtain the right set of participants for our research. They also delved into the AI/ML space which isn't always the easiest subject matter to grasp and were able to extract great insights from the different verticals we had chosen to study.
They delivered a great final report that works in how to communicate effectively inside our organization and were always open to feedback. We very much enjoyed working with Alex and working through the planning, execution and deliverable phases of the project. We would recommend using Curvejumping for customer/user research.”
- Lead UX Researcher, Google Cloud